Refund Policy
Effective Date: June 9, 2025
At Three Baby Elephants, customer satisfaction is extremely important to us. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund guidelines below.
1. Eligibility for Refunds
You may request a refund for:
- Defective products
- Non-defective products returned in new, unused, and unwashed condition within 180 days from the date of purchase.
Refunds are issued once we receive and inspect the returned item to confirm its eligibility.
2. Refund Method
Refunds will be processed to your original method of payment.
3. Refund Processing Time
After your return is received and inspected:
- Refunds are typically processed within 2 business days.
- You will receive an email notification once your refund has been issued.
Please note, depending on your bank or credit card provider, it may take additional time for the refund to reflect in your account.
4. Return Shipping Costs
- All return shipping is free for customers in the United States.
- A pre-paid return label is included in your original package for your convenience.
5. Items Not Eligible for Refund
Refunds will not be issued for:
- Products returned after the 180-day window
- Items that are not in new, unused, and unwashed condition
- Items returned without using the provided pre-paid return label
6. How to Request a Refund
To request a refund, please contact our customer service team:
Three Baby Elephants
Email: support@threebabyelephants.com
Phone: +1 (530) 305-5051
Include your order number and reason for the refund request, and our team will assist you promptly.
7. Contact Information
If you have any questions about this Refund Policy, please feel free to reach out:
Three Baby Elephants
2470 Big Dipper Ct, Cool, CA 95614, United States of America
Email: support@threebabyelephants.com
Phone: +1 (530) 305-5051