FAQs

1. How do I locate a specific item?

You may use the search function located at the top of our website to find items by keyword. Alternatively, explore curated collections via our category navigation menu.

2. Can I curate a wishlist?

Certainly. Registered users may add items to a personal wishlist, allowing for effortless revisit and purchase when ready.

3. Are items always in stock?

Stock levels are indicated on each product page. Available items feature an active “Add to Cart” option, while unavailable items may include a “Notify Me” alert option.

4. Is account registration required to shop?

No account is necessary to complete a purchase. However, creating one allows you to save your preferences, manage orders, and enjoy member-exclusive privileges.

1. Which payment options are available?

• Major Credit Cards (Visa, Mastercard, American Express)
• PayPal
• Bank Transfers

2. How secure is my transaction?

We take data security seriously. Our checkout process is protected by SSL encryption, ensuring all personal and payment information remains confidential.

3. May I apply a promotional code?

Yes. Promotional codes can be entered during checkout in the designated field. Be sure to review expiration dates and terms of use.

4. What if a payment doesn’t process?

Should your payment be declined, please verify your information and try again. For continued difficulties, we recommend contacting your bank or our support team.

1. What is your return policy?

We accept returns on eligible items within 180 days of delivery. Extended returns up to 180 days may apply for select categories. Items must be unworn, unwashed, and in original condition.

2. How do I initiate a return?

Return instructions are included in your confirmation email. Please include your invoice, use secure packaging, and return via the recommended carrier.

3. Who is responsible for return shipping?

• For items received damaged or incorrect, we will cover return shipping.
• For all other returns, shipping costs are the responsibility of the customer.

4. Can I exchange an item?

Yes. Exchanges are available for alternate sizes or colors. Contact our concierge team at support@threebabyelephants.com to arrange an exchange, pending availability.