FAQ
1. Where do you ship to?
We currently ship to addresses within the United States only.
2. How much is shipping?
We offer two shipping options:
- Standard Shipping (15–24 business days): $4.99 USD
- Fast Shipping (10–14 business days): $19.99 USD
Shipping fees are calculated per order and shown at checkout.
3. How long does delivery take?
Estimated delivery times (including processing):
- Standard Shipping: 15–24 business days
- Fast Shipping: 10–14 business days
4. Can I return or exchange an item?
Yes! We accept returns and exchanges for both defective and non-defective items within 180 days of purchase. Products must be in new, unused condition.
5. How do I start a return or exchange?
Simply contact us at support@threebabyelephants.com with your order number. A free return label is included with your package.
6. Do I have to pay for return shipping?
No. Return shipping is free. We include a pre-paid return label in every order.
7. How long do refunds take?
Once we receive and inspect your return, your refund will be issued within 2 business days to your original payment method.
8. Can I cancel my order?
Orders can be cancelled before they are processed for shipping. Please contact us immediately at support@threebabyelephants.com with your order number.
9. What if I received a damaged or incorrect item?
We’re very sorry! Please email us with photos and your order details, and we’ll make it right as quickly as possible.
10. How do I contact customer support?
You can reach our friendly support team:
Support Hours: 6 AM – 9 PM (Sunday – Friday)
Email: support@threebabyelephants.com
Phone: +1 (530) 305-5051