Cancel or Change Order Policy
Last Updated: August 5, 2025
At Three Baby Elephants, each product is made to order with care and attention. To maintain production efficiency and reduce waste, we allow customers a defined period in which they may cancel or modify their order at no additional cost.
Cancellation Policy
Customers may cancel their order within 24 hours of placing it. During this time, no production begins, and a full refund will be issued upon successful cancellation.
To request a cancellation, please contact us by email at support@threebabyelephants.com and include the following details:
- Your full name
- Order number
- A brief note requesting cancellation
Please note: After 24 hours, your order may have already entered production, and we will no longer be able to process cancellations.
Order Modification
If you need to make changes to your order (such as correcting the shipping address, or adjusting the size or color), you must contact us within the same 24-hour window. Once production has started, no changes can be made.
Please email us at support@threebabyelephants.com or call +1 (530) 305-5051 during support hours. We will make every effort to accommodate your request if it is received in time.
After Production Begins
Because each item is custom-printed, orders cannot be canceled or altered once production has begun. We ask that you double-check your order details prior to submitting your purchase to ensure accuracy.
Further Assistance
If your order has already shipped and you encounter any issues with the product, please refer to our [Return Policy] and [Refund Policy] for guidance on next steps.
Contact Information
If you have any questions or concerns regarding an existing order, our customer support team is available to assist you:
Email: support@threebabyelephants.com
Phone: +1 (530) 305-5051
Support Hours: 6:00 AM – 9:00 PM (Monday – Friday)
Thank you for choosing Three Baby Elephants. We appreciate your understanding and support for a made-to-order business model.